Reference

Legal framework for your dewa200.org account

We've built our platform around your account security, data privacy and transparent deposit-withdrawal practices. Your funds on dewa200.

Account VerificationPayment SecurityData PrivacyWithdrawal Standards

Explore the Lobby Read FAQ

Our legal obligations and your account safety

dewa200.org Service availability depends on jurisdiction. Users are responsible for checking local law before access.

When you open an account with dewa200.org, we verify your identity to protect both your wallet and ours. Your DANA, OVO, GoPay or QRIS deposit is matched to your account record, and your withdrawal request is checked before funds leave our system. We retain account history

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and transaction logs for the periods required by Indonesian law. Your personal data—name, phone, payment details—stays encrypted on our servers and is never shared with third parties outside payment processing. Access or eligibility depends on local law. If you need to review, update or request removal
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of your data, our support team can guide you through that process during business hours.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REACH OUR TEAM

How to contact us about legal or account matters

Our support channels are open around the clock to answer questions about your account, data access, withdrawal holds or any legal concern. Whether you're in Medan, Semarang or anywhere across Indonesia, the same team and response times apply. Chat, email and phone all connect to the same support system, so reach out through whichever method suits you.

Team online

Live Chat

Open the chat window in your account lobby. Available 24/7. Response time usually under 2 minutes during peak hours.

Email Support

Send account or legal questions to our support inbox. We reply within 4 hours on weekdays, 8 hours on weekends.

Phone Support

Call our dedicated line for urgent account verification or withdrawal questions. Hours 08:00–22:00 WIB, seven days a week.

WHAT WE PROTECT

Data handling, cookies, security and your rights

We use encryption on all deposit and withdrawal transactions. Your password is hashed, never stored in plain text. We set session cookies to keep you logged in; you can clear them anytime.

Encryption

All deposits via DANA, OVO, GoPay or QRIS and all withdrawals are encrypted end-to-end. Bank-grade SSL protects your payment details.

Session Security

Your session expires after 30 minutes of inactivity. Login attempts are logged. Unusual activity triggers a verification prompt.

Data Retention

We keep account records for seven years. Closed accounts are anonymised after two years. You can request your data export anytime.

Cookies & Tracking

We use session and analytics cookies. No third-party tracking cookies. You can disable non-essential cookies in your browser settings.

Account Changes

Update your phone, email or payment method in Account Settings. Changes require a verification code sent to your registered phone.

Data Requests

Request a copy of your personal data, updates or deletion via support chat. We respond within ten business days with instructions.

Frequently asked about legal and account rights

Yes. Open the support chat and request a data export. We'll send you a file with your account history, transaction logs and personal details within ten business days. The file is encrypted and sent to your registered email only.

Go to the login page and tap Forgot Password. We'll send a reset link to your email. Click the link and create a new password. If you don't see the email, check your spam folder or contact support.

We retain all withdrawal records for seven years to meet Indonesian audit standards. You can view your withdrawal history in your Account menu anytime. Older records can be requested from support.

No. We never store your full payment details. Your DANA, OVO, GoPay or QRIS account is verified once per deposit; the actual payment link is handled by the payment processor. We only keep a record that the deposit succeeded.

You can request account closure and data anonymisation. Contact support and we'll walk you through the process. Closed accounts are anonymised after two years. Legal and audit records are kept for seven years as required by law.

Lock your account immediately by logging out everywhere in Account Settings. Then contact support via chat or phone. We'll review the activity, verify your identity and re-secure your account within 24 hours.

No. Your account data stays within dewa200.org. We share only transaction details with payment processors (DANA, OVO, GoPay, QRIS) to complete deposits and withdrawals. We never sell or share data with advertisers or other businesses.

Legal framework for your dewa200.org account

How to contact us about legal or account matters

Live Chat

Email Support

Phone Support

Data handling, cookies, security and your rights

Encryption

Session Security

Data Retention

Cookies & Tracking

Account Changes

Data Requests

Frequently asked about legal and account rights

01 Can I export all my account data from dewa200.org?

02 What happens if I forget my password?

03 How long does dewa200.org keep my withdrawal records?

04 Is my DANA, OVO, GoPay or QRIS deposit information stored on dewa200.org?

05 Can I request that dewa200.org deletes my personal data?

06 What if I see unauthorised activity on my account?

07 Does dewa200.org share my data with third parties?

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